Shipping policy

SHIPPING POLICY

We offer free tracked shipping on all orders within the United States. No minimum purchase is required.

All orders are processed within 1 to 4 business days before shipment.

After your order is shipped, you will receive a tracking number by email.

5 to 16 business days

Delivery times are estimates and may vary due to carrier delays, weather, or customs processing for imported items.

We ship orders using trusted carriers depending on your location and shipping route:

The carrier used for your order is selected automatically based on the fastest and most efficient delivery method.

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear after dispatch.

Delays may occur due to incorrect address information, carrier delays, or weather conditions.

If your order has not updated in more than 7–10 business days, please contact us for assistance.

If your package is lost, stolen, or arrives damaged, please contact us at:

We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.

Customers are responsible for entering correct shipping information at checkout. We are not responsible for orders shipped to incorrect addresses.

Because we process orders quickly, changes or cancellations cannot always be guaranteed once an order is placed.

Please contact us immediately if you need help modifying an order.

If you have any questions, contact us at:
support@petstocks.store